HARRY HEIN

Architected the modernization of legacy Windows POS into a unified touchscreen system, delivering 200+ screens across 22 Figma files with zero training dependency at launch.

Built a 3-tier token-based design system for POS, Web, and Mobile platforms, eliminating 47 duplicate tokens and reducing designer onboarding from 3 days to under 1.

Generated $10K/month in operational savings by optimizing cashier workflows, validated via 50%+ task-time reduction through A/B testing.

Led async-first design operations across IS, Dev, CS, Warehouse, and Finance teams in 3 timezones, shipping 200+ screens with zero stakeholder escalations over 24 months.

Grew the design function from a solo role to a team of 2, hiring and mentoring a junior designer and establishing review cadences, design system contribution models, and feedback rituals.

Enforced WCAG 2.1 AA accessibility standards across all product surfaces, including keyboard-first workflows for high-throughput cashier environments.

Owned obligation management feature end-to-end, encompassing research, design, and developer handoff for contract managers and legal teams.

Designed a public link form that streamlined contract inquiry workflows, significantly reducing inbound clarification cycles for the legal operations team.

Self-ramped on legal tech domain knowledge in under 4 weeks to design for highly regulated workflows, partnering closely with Product Management to align design decisions with business goals.

Audited the existing product for 4 weeks, meticulously mapping every broken flow and inventory edge case before designing the B2B Supplier Portal from scratch.

Built and launched the company's first design system, covering color, typography, components, and interactive patterns, which remains in use today.

Established a tight handoff process with interactive prototypes, spec docs, and annotations, measurably reducing engineering clarification questions per ticket.

Led a karaoke app as Product Design Owner, conducting 20 user interviews, defining MVP scope, and managing a team of 2 designers, 1 BA, and 3 developers.

Presented design rationale to clients in business-value terms rather than design jargon, building stakeholder confidence in design as a measurable function.

Leveraged a software engineering background to transition into product design, shipping implementation-ready specs and minimizing design-to-dev friction.

Delivered high-fidelity prototypes as developer specifications, presenting work to external clients in plain technical language.